1. Is there a cost for the estimate?
No, all estimates are free of charge.  Call our office and we can arrange to have an estimator meet you at your property, or he can leave an estimate for you if you are unable to be home.
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2. How long does it take to get an estimate?
1 to 3 days. We can be there within hours if it is an emergency, however, we are happy to set up an appointment and meet you at your home or place of business for your convenience.
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3. Does the quoted price ever expire?
We guarantee our price for one year, unless a different term is specified in writing by the estimator.
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4. Once approval has been given, when can we expect the job to be completed?
During our busy season, mid-April through October, it takes approximately 2 weeks from the time you approve the work to the completion of the job. In the winter months, we are able to complete a job within 1 week.  
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5. What is the standard form of payment?
Our terms are “Payment in full, due upon completion."  The invoice will be mailed to you upon completion of the work. You can pay directly with a check made payable to Lachance Tree Service, or if you prefer, you can pay cash.  If you would like to pay using a credit card, you will be instructed to call the office. We accept all major credit cards. If you can’t be home when the work is done, the foreman will leave an invoice in your door. You may mail us a check or call to pay by credit card.
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6. Are we licensed and insured?
This is a very good question, and should be asked of every contractor you are thinking of hiring.  Lachance Tree Service Inc is licensed through the state of Connecticut with a Class A Contractor’s license. We are also licensed through every City and County that we work in with separate licenses for each locality. We will be glad to provide copies of our licenses at your request. We are also fully insured with liability, vehicle insurance and Workers Compensation. We will be happy to provide you with proof of insurance. Please always make sure to ask for proof of insurance before a contractor comes on your property to work.
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7. Does your company use spikes to climb the trees?
We do not use spikes to climb trees that we are pruning. We will only use spikes if we are taking down the tree.
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8. Does your company spray trees with pesticides for insects?
No, we don’t believe in the use of pesticides to control insects in most cases. We feel that if your tree is healthy it can withstand an attack from common insects. We recommend maintaining your tree with regular pruning and fertilizing to keep it strong and healthy. However, in some cases the use of pesticides are necessary, and we can recommend a reputable tree service for you to contact.
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9. Do you top trees?
Topping is no longer a recommended pruning method to cut a tree down in height. It is actually harmful to the health of the tree. Your estimator can discuss other methods of pruning to maintain a certain height, and to try to repair trees that have been damaged by topping.
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10. When is the best time to prune a tree? There are different times to prune different trees, for example most flowering trees should be pruned after they bloom, and Maples can be pruned most times of the year. It is best to discuss pruning with the estimator, because every tree is unique in it’s placement on your property and it’s condition.
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11. How often should I fertilize my trees? We recommend you deep-root fertilize your trees every 2 to 3 years. However, trees that are not in good health may need to be fertilized more frequently. To get more information on tree care, please contact:
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